Customer Service Representative II - Badging Office

Applications accepted from: ALL PERSONS INTERESTED Division: Security Management Workdays & Hours: Mon. - Fri., 8am - 5pm * May require working weekends, holidays, and shifts.* Subject to changeDESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONSThe General Services Department (GSD) is seeking a Customer Service Representative II who will assist customers with obtaining City of Houston identification badges, badge access and various inquiries regarding security issues, as well as the following duties: • Assists Public Loss Investigators in gathering information. • Uses effective questioning techniques to verify/confirm customers' concerns. • Maintains and monitors various records and reports. • May perform other duties as assigned. WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 20 pounds. General office conditions. May require long periods of standing at counter. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. EDUCATIONAL REQUIREMENTSBasic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.EXPERIENCE REQUIREMENTSTwo years of administrative or customer service related experience are required. Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement. LISCENSE REQUIREMENTS NONE Preference will be given to applicants with experience using Microsoft programs and who have experience with face-to-face interaction. Candidates must be able to work independently and possess excellent interpersonal, communication and computer skills. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*