Mining Technology Representative

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Who we are: As Caterpillar's Resource Industries Sales, Services and Technology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability. Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we are building a better and more sustainable world. Together, we are mining better! Role Summary The region sales team is seeking a commercially driven and customer-focused Mining Technology Sales Representative to support the growth of our mining technology portfolio across the North Africa region. This role is responsible for driving sales success through collaboration with Caterpillar dealers, business partners, and direct engagement with surface and underground mining customers. As a key member of the team, you will identify opportunities, develop customer relationships, lead commercial discussions, and close sales across the MineStar Solutions portfolio. You will also act as a trusted advisor to customers and dealers, helping them maximize the value of technology solutions that improve safety, productivity, and operational performance. This position offers the opportunity to influence business growth, develop new markets, and provide valuable customer and dealer insights that shape future product and service offerings. Key Responsibilities Sales & Business Development • Drive sales growth and achieve annual business plan objectives within the assigned territory. • Identify, develop, and close new business opportunities across the MineStar Solutions portfolio. • Develop commercial proposals, quotations, and contract negotiations with customers and dealers. • Lead business development activities, including expansion into new markets and customer segments. • Analyze market trends, competitive activity, and industry developments to identify growth opportunities. Dealer & Customer Relationship Management • Build and maintain strong relationships with Caterpillar Dealers and mining customers. • Support dealer capability development and execute dealer growth initiatives. • Monitor customer satisfaction and loyalty metrics to ensure an exceptional customer experience. • Act as a trusted partner to customers by understanding their operational challenges and technology needs. Commercial & Operational Excellence • Maintain accurate sales pipeline management and forecasting through Salesforce CRM. • Participate in monthly forecast reviews and territory planning activities. • Execute commercial programs, campaigns, and technology upgrade initiatives within the region. • Manage territory activities within established budgets and guidelines. Customer Advocacy & Industry Engagement • Gather and communicate Voice of Customer (VOC) and Voice of Dealer (VOD) feedback to internal teams. • Collaborate with product development, support, deployment, and application consulting teams to improve solutions and customer outcomes. • Support product certifications and deployment activities in new markets. • Represent Caterpillar at industry events, trade associations, and customer forums when required. What will put you forward: • Bachelor’s degree in engineering, mining engineering, or a related technical discipline. • Minimum of 4 years' experience selling mining technology solutions within the mining industry. • Strong understanding of surface and/or underground mining operations and applications. • Professional fluency in English and French (written and verbal). • Proven experience managing customer relationships and delivering commercial results. Additional Information: • Required to travel frequently up to 40% in assigned region. Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement. Follow us on Twitter, Facebook, LinkedIn, and YouTube. NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. How We Support You (Employee Benefits): Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides one benefits along with the potential of a variable bonus and additional benefits. We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application. #LI Posting Dates: Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.