Part-time Customer Service Clerk

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED DIVISION / SECTION: Customer Experience / Various locationsWorkday & Hours: Monday - Sunday, 8:00 AM – 8:00 PM (rotating)***subject to change*** DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-time Customer Service Clerks in our neighborhood libraries. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week. The Part-Time Customer Service Clerk duties may include: • Interacting with customers at the customer service desk to find basic information and library materials. • Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage. • Facilitating the use of the public computers and troubleshooting technology-related issues. • Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures. • Assisting with library programming and outreach to community groups for all ages. • Providing genealogical reference assistance in person, via E-Mail and on the phone. • Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books and on microfilm • Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays. Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations WORKING CONDITIONS The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE: Six months of clerical/customer service experience are required. SUBSTITUTION: An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements. Proficient computer skills and working knowledge of Microsoft Office. • Experience working with people of diverse backgrounds. • Ability to communicate effectively orally and in writing. • Strong interpersonal skills and the ability to collaborate with others. • Experience working with children and families. •To better serve our diverse communities, fluency in a foreign language is highly preferred. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**