COMMUNICATIONS & DIGITAL MEDIA COORDINATOR (ASSOCIATE STAFF ANALYST (EXE LVL))

APPLICATIONS ACCEPTED FROM: ALL PERSON INTERESTED DIVISION: COMMUNICATIONS & ENGAGEMENT REPORTING LOCATION: 901 BAGBY ST., 8TH FL. WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM* *Subject to change DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS Under the guidance of the Director of Communications and Public Affairs, the Associate Staff Analyst will function as a Communications and Digital Media Coordinator in the Communications Section, managing the Controller’s community engagement schedule and daily briefing materials and supporting the Communications unit. The Associate Staff Analyst will be responsible for staffing the Controller at certain meetings and events, managing the Controller’s community engagement calendar, monitoring the Controller’s schedule, and supporting communications, administrative, and project management functions. The Associate Staff Analyst will also support the Controller’s Office Communications unit with its day-to-day operations, including press clips, social media, correspondence, and copyediting. This position will manage an active calendar of appointments and handle logistics of various events and meetings both internally and externally. The person in this position will handle sensitive and confidential information to ensure inquiries are properly addressed and resolved. The ideal candidate will have effective communication, planning, and organization skills, with a commitment to providing excellent customer service, interacting professionally with staff at all levels of the organization, and the ability to multi-task and thrive in a fast-paced environment. The Associate Staff Analyst duties will include but are not limited to: • Develops digital media content for the department. • Researches and makes recommendations for addressing issues of basic complexity and/or sensitivity. • Compiles data, produces information and interprets results through conclusion or recommendation formulation. • Develops reports, special documents or publications as assigned. • Completes special projects as assigned, working on a wide variety of financial, administrative, professional, political and community issues and problems of basic complexity. • Represents supervisor at meetings and functions generally to gather information. • Handles highly confidential information. • Prepares, edits and revises department policy and procedure manuals as directed. Responds to correspondence, requests for information, etc. as assigned by supervisor. • Participates in the development of management and administrative policies, procedures and master plans with both short-term and long-term objectives as assigned. • Analyzes and reviews management practices and procedures and develops recommendations for improvement. • Participates in developing solutions for problems of basic complexity as assigned by supervisor. • Participates in evaluation and design of workflow, processes, various operations systems, etc. • Assists in developing technological solutions and systems for continuous improvement programs and other appropriate applications. • Participates in special projects as assigned by the Department Director or Deputy Director and acts as a liaison with external organizations and other Department offices. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. but may periodically be subject to outdoor conditions. EDUCATION REQUIREMENTS Requires a Bachelor's degree in Business Administration, Public Administration, Communications, Journalism, Economics, or a closely related field to the type of work being performed. EXPERIENCE REQUIREMENTS No experience required. LICENSE REQUIREMENTS None. Preference will be given to candidates who have demonstrated strong skills and experience associated with the below essential functions: Scheduling • Helps manage the Controller’s daily engagement calendar, including scheduling calls, events, and speaking engagements. • Understand strategic, long-term planning needs for the Controller’s schedule, identifying conflicts and flagging problems for intervention and correcting course as appropriate. • Respond to all scheduling requests promptly while demonstrating a high level of professionalism. • Work with relevant staff and external partners/stakeholders to prepare necessary materials for appointments and speaking engagements to include in the daily briefing book. • Research upcoming events and meetings to provide relevant background information, as appropriate. • Effectively communicate scheduling updates to the Controller and relevant parties, as needed. • Distribute briefing books with supporting materials daily. • Answer phones, check voicemails, and take messages. • Conduct proactive follow up and outreach regarding upcoming engagements. • Prepare meeting space and coordinate logistics for Controller meetings. Communications • Compile and circulate press clippings daily. • Assist Communications unit with communications related needs, including but not limited to, drafting content for the social media calendar and internal newsletter, talking points, constituent correspondence responses, media advisories, and press releases. • Proofread a wide range of communications, as needed. Professionalism and Other • Maintain confidentiality of highly sensitive information. • Provide analytical and specialized administrative support with complex details and advanced administrative duties. • Staff the Controller at certain events and meetings, which may include transportation to in-person engagements and occasional nights and weekends. • Develop and maintain filing systems for correspondence and other materials. • Proven experience using good judgment and making independent decisions based on limited information and time. • Ability to plan, organize, and prioritize work assignments. • Experience working with people of diverse backgrounds. • Exceptional verbal, written communication, and presentation skills. • Use of appropriate written and verbal language and grammar with minimal errors. • Exceptional attention to detail. • Demonstrated ability to meet multiple demands and customer needs using a variety of methods and best practices while incorporating customer feedback. • Experience and proficiency with Microsoft Office (e.g., Excel, Word, Outlook, and PowerPoint) and Adobe Acrobat. Key Responsibilities: • Content Creation & Management: Develop and produce multimedia content (video, photography, graphics, and written materials) for use in press releases, social media, websites, presentations, and other public-facing communications. • Media Relations & Outreach: Work with the media to generate positive coverage, respond to media inquiries, and develop press materials. Maintain and update media contact lists. • Social Media Strategy & Management: Collaborate with the communications team to plan and execute social media campaigns, including developing visual and written content for platforms such as Facebook, X, LinkedIn, and YouTube. • Public Relations & Crisis Communication Support: Assist in crafting public-facing statements, talking points, and other communication materials during high-profile or crisis situations. • Event Coverage & Coordination: Attend and cover public events, meetings, or news conferences, capturing multimedia content (photos/videos) for reporting or promotional purposes. • Analytics & Reporting: Track and report on the performance of media coverage and social media engagement. Use analytics to refine content and strategy. • Collaboration & Teamwork: Collaborate with internal and external teams to ensure consistent messaging across all communication channels. Work closely with colleagues to align strategies and initiatives. • Brand Representation: Ensure that all produced content adheres to the organization’s brand guidelines and tone of voice, maintaining a positive and professional public image. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**