Contact Center Scheduler

Contact Center Scheduler ID 2026-138803 Category Administrative Support Location/Org Data : Name Corporate Hours/Days of Work M-F 8-5 Nursing Specialty Area Not Applicable Overview Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within the following timezones: Central (CST) - 7:30a-5p CST Mountain (MST) - 8a-5p MST Why Join Us? Thrive in a People-First Environment and Make Healthcare Better • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: • Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states. Learn About a Day in the Life of a Scheduler: Responsibilities • Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR). • Safeguards patient information through compliance of HIPPA guidelines and adhering to Ardent policies and procedures and common security guidelines. • Ensures an effective and efficient interaction with patients through active manage of Average Handling Time (AHT) and Aux offline time. • Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues. • Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary. • Maintains high level of productivity while managing tasks to ensure timeliness of service. Assist in meeting department goals. • Partners effectively with leadership, peers, and support staff to achieve departmental goals. • Is highly dependable employee as measured through attendance, tardy, and schedule adherence tracking. Qualifications Required Qualifications • High School Diploma or GED equivalent. • Excellent computer skills and ability to use Microsoft word, Microsoft excel, and Microsoft outlook. • Knowledge of standard office procedures and equipment. • Excellent communication skills. • Excellent attendance management. • Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety. Preferred Qualifications • Associate degree or higher in related field of study. • 1+ year healthcare background/experience and/or call center experience. • 2+ years of experience working in a healthcare field/role or call center environment.